How it works
Clear process. Fixed prices. No surprises.
Every engagement follows the same straightforward process. Here is exactly what happens from the moment you get in touch to the moment the work is done.
How it works
Every engagement follows the same straightforward process. Here is exactly what happens from the moment you get in touch to the moment the work is done.
New to some of the terms on this page? Check the glossary for plain English definitions.
The documents
Before any work begins, both parties sign three short documents. This protects you and us equally.
First contact
Use the contact form or email hello@techster.uk. Describe what you are trying to achieve. Even if you do not know exactly what you need yet, that is fine. A conversation costs nothing.
There is no sales call, no demo, no upsell. Just a direct conversation about your situation and whether we can help.
Scoping
Once we understand what you need, we produce a Statement of Work. This is a short document that defines precisely what the deliverable is, what it does not include, and how we will both know when it is done.
This stage is important. Vague scope leads to misunderstandings. We take time here to make sure both parties are looking at the same thing before any money changes hands.
Signing and payment
Once the Statement of Work is agreed, we send it alongside the Engagement Letter for signature. Both documents are signed before anything starts.
The first payment invoice is sent at the same time. Work begins only when that payment clears. The payment schedule depends on the size of the job:
The work
We produce whatever was agreed in the Statement of Work: a written guide, a security audit report, a configuration plan, a training session. All delivered in writing.
We do not touch your systems. We never have access to them. Everything we produce is advice and guidance that you carry out yourself, at your own pace, in your own environment.
If something in the advice is unclear, ask. Reasonable clarification questions are included in the scope of any engagement.
Delivery and review
When the work is complete, we deliver it in writing. You have 5 business days to review it and raise any reasonable objections based on the agreed scope.
After 5 days, or when you confirm acceptance, the unit of work is complete. The final invoice is sent and the deliverable is formally yours upon payment.
Handover
Every engagement ends with a handover. You receive a written record of what was advised, what was set up, and what you need to know to maintain it going forward.
The goal is not just to complete a job. It is to leave you more capable and more confident than when we started.
Ongoing
Each engagement is self-contained. If you need more help later, we start a new Statement of Work. There are no long-term contracts, no retainer obligations, and no pressure to keep engaging.
If you want ongoing advisory support, a separate retainer arrangement can be agreed in writing. This is optional and entirely your choice.
What if I do not know exactly what I need?
That is fine. Get in touch and describe your situation. We will help you work out what the right unit of work is before any documents are signed.
What if the work takes longer than expected?
The Statement of Work defines a fixed deliverable at a fixed price. If something unexpected comes up that changes what is needed, we discuss it, agree a new scope in writing, and price accordingly. You never pay more than what was agreed without signing a new Statement of Work first.
What if I want to ask follow-up questions after delivery?
Reasonable clarification questions about delivered work are included. If your questions go beyond the original scope (new topics, new configuration, implementation support), that becomes a new unit of work and we will scope and price it before proceeding.
What happens if I do not pay?
Work stops until outstanding invoices are settled. No deliverable is released until payment clears. For persistent non-payment, we reserve the right to pursue the outstanding amount through UK small claims procedures.
Will you ever need access to my server?
No. We never access your systems. Everything we produce is written guidance that you implement yourself. We will never ask for your passwords, credentials, or remote access under any circumstances.
What if something goes wrong after I follow the advice?
Our advice is given in good faith based on the information available. You are responsible for what you implement on your own systems. We recommend always backing up before acting on any advice. Our full liability position is at techster.uk/terms.